contextual inquiry, consulting
Yuzhou Gong, Ken Weinberger, Yan Wang, Eugenia Kuo
Center of Global and Intercultural Study (CGIS) is an organization that provides global engagement and learning opportunities to the UMich Community. The organization is also responsible for reporting university wide "study abroad" numbers to the Institute of International Education (IIE) as a part of the annual "Open Doors" report. This report requires CGIS to gather and compile data from various schools in the university. The challenge - "To understand the issues CGIS faced while collecting data and further delve into the reasons behind the time consuming nature of the whole process"
Interviews, Models/Worflow construction, Affinity Mapping with the objective of understanding the issues confronting CGIS in the data collection and analysis processes