Open Data Kit - Usability Testing
usability testing, ictd research
The Open Data Kit allows easy capture of survey data and is specifically designed for remote locations in the developing where lack of access to stable infrastructures are barriers to technology use. In this case, ODK was instituted by iKure (a health technology startup in Kolkata) in remote locations in West Bengal to facilitate data collection by Community Health Workers (CHW's). A year after its institution, my role was to understand if ODK was indeed culturally situated and if not what prevented its effective use.
We conducted a battery of two hour long usability tests with seven CHW workers to understand how they used the application and what challenges they encountered while doing so. These tests were conducted in-situ in Tabageriya, a village about 200kms from Kolkata, West Bengal.