Spinal Cord Injuries
user research, ux
Handling patients with Spinal Cord Injuries is challenging for primary care physicians as their needs are very different from other patients. In order to educate these primary care physicians about these challenges, doctors at the U-M system set out to build video-based instruction modules. Our role was to understand the ideal user experience for these modules.
We conducted interviews with primary care physicians, health experts and teachers (lecturers) to determine the best possible UX for the video based modules. Findings were summarized via personas and scenarios.