Spinal Cord Injuries


user research, ux


Joyojeet Pal


Handling patients with Spinal Cord Injuries is challenging for primary care physicians as their needs are very different from other patients. In order to educate these primary care physicians about these challenges, doctors at the U-M system set out to build video-based instruction modules. Our role was to understand the ideal user experience for these modules.


We conducted interviews with primary care physicians, health experts and teachers (lecturers) to determine the best possible UX for the video based modules. Findings were summarized via personas and scenarios.


We conducted several interviews with potential end users and other parties (lecturers, healthcare experts) to understand the challenges of crafting an ideal user experience for the video based modules. The data was analysed through a process of qualitative coding. Some of our findings are detailed in the visualization below.

Personas and Scenarios

We constructed personas and representative scenarios to summarize our findings.

Findings in action

Our findings were well received. The following picture was taken at one of the video recording sessions - the basis for the modules.