Spinal Cord Injuries

ROLE

user research, ux

TEAM

Joyojeet Pal

PROBLEM

Handling patients with Spinal Cord Injuries is challenging for primary care physicians as their needs are very different from other patients. In order to educate these primary care physicians about these challenges, doctors at the U-M system set out to build video-based instruction modules. Our role was to understand the ideal user experience for these modules.

SOLUTION

We conducted interviews with primary care physicians, health experts and teachers (lecturers) to determine the best possible UX for the video based modules. Findings were summarized via personas and scenarios.

Interviews


We conducted several interviews with potential end users and other parties (lecturers, healthcare experts) to understand the challenges of crafting an ideal user experience for the video based modules. The data was analysed through a process of qualitative coding. Some of our findings are detailed in the visualization below.

Personas and Scenarios


We constructed personas and representative scenarios to summarize our findings.

Findings in action


Our findings were well received. The following picture was taken at one of the video recording sessions - the basis for the modules.