user research, ictd research
Vidhya Y, Jacki O Neill, Joyojeet Pal
Blind people in the Global South experience very different challenges accessing different modes of transportation resulting from poor infrastructures and urban chaos. This includes both - traditional transportation models like buses and newer forms of transportation like technology-mediated ridesharing (Uber, Ola etc). This is in stark contrast to the Global North. To understand the role technology can play in circumventing some of these challenges we conducted an ethnography-inspired study.
We conducted interviews and observations with blind people to understand how they navigated the challenges presented by the mostly inaccessible forms of transportation.