user research, needs analysis, usability testing
Mandy Wortz, Lily Samimi, Ruoqian Li, Eugenia Kuo
Ypsilanti Community Schools is a community schools setup around the Ann Arbor area. Their website currently caters to a wide audience including students, parents, teachers and school staff. The Student Support Services section of the YCS website is currently under used and not catering to the needs of special needs children, their parents and associated staff. Through the course of the assignment we worked with our client, the staff at the Ypsilanti Community Schools. The challenge - "To conduct user research and needs analysis with the objective of helping the Student Support Services section achieve its goal"
Interviews, Interaction Map, Personas, Competitive Analysis, Heurisitic Evaluation, Usability Testing